Cancellation Policy

1. Overview

Chirala Resorts provides a platform through which guests can reserve stays offered by participating resorts, hotels, villas and other accommodation providers. Cancellation terms may vary by property, room type, rate plan, offer and booking conditions shown at the time of booking.

Submitting a cancellation request does not by itself confirm cancellation or guarantee a refund. Requests are reviewed against the booking status and applicable property terms.

2. Online cancellation eligibility

An online cancellation request may be available where the booking is in a status that supports cancellation, the check-in date has not yet arrived and there is no existing approved or pending cancellation request. For prepaid bookings, the recorded payment status may also affect whether the online cancellation option is available.

If the online option is unavailable, contact Chirala Resorts support with your booking reference. The absence of an online cancellation button does not automatically mean that a refund is due or not due.

3. How to request cancellation

1. Open your booking details or customer account.
2. Select the available cancellation option.
3. Provide a brief reason for the request.
4. Submit the request for review.
5. Wait for the cancellation decision and any refund update.

4. Cancellation charges and refund amount

Any cancellation charge or refundable amount depends on the property's applicable terms, the timing of the request, the booking rate and other booking-specific conditions. Chirala Resorts does not publish a single universal percentage that applies to every property unless it is explicitly shown in the booking terms.

Where a cancellation is approved, the approved refund amount may be full, partial or zero depending on the applicable terms.

5. No-shows and late cancellations

If a guest does not arrive for a confirmed booking, or seeks cancellation after the applicable deadline or after check-in has begun, the booking may be treated as a no-show or late cancellation under the property's terms. Refund eligibility may therefore be reduced or unavailable.

6. Property-initiated cancellation

If a property cannot honour a confirmed booking, Chirala Resorts may assist with communication, an alternative stay where reasonably available, or a refund review. The appropriate remedy depends on the circumstances and the status of the payment.

7. Need help?

For cancellation support, email support@chiralaresorts.com and include your booking reference, guest name and contact details used for the booking.