Booking Support
Booking Help
From choosing a stay to finding your confirmation, here is how booking through Chirala Resorts works.
How to make a booking
Common booking questions
I did not receive my confirmation. What should I do?
First check your spam or promotions folder. You can also use the Find Booking page with the details used for the reservation, or contact support with your guest name and phone/email.
Can I change dates or guest details after booking?
Changes depend on availability and the property's rules. Contact support before your check-in date with your booking reference and requested changes.
What happens if payment is not completed?
A room may be held only for a limited period while payment is pending. If the hold expires before successful payment, availability may be released and you may need to start a new booking.
Who handles requests such as early check-in or special arrangements?
Property-specific requests are subject to the resort or hotel's availability and approval. Add important requests during booking and confirm time-sensitive arrangements before arrival.
Payment safety
Use only the payment options presented through the Chirala Resorts booking flow. Never share your card PIN, UPI PIN, CVV or one-time password with Chirala Resorts, a property owner or anyone claiming to provide booking support.