Refund Policy

1. Refund eligibility

A refund is considered only after the related cancellation or booking issue has been reviewed. Approval and amount depend on the booking conditions, property policy, payment status and circumstances of the request.

A cancellation request and a refund are separate stages. Cancellation approval does not necessarily mean the entire booking amount will be refunded.

2. Full, partial or no refund

Where a refund is approved, the amount may be full, partial or zero depending on the applicable booking terms. Any non-refundable rate, cancellation charge, already-consumed stay, no-show condition or other property-specific term may affect the amount.

3. How approved refunds are processed

Approved refunds are processed against the relevant recorded payment where technically available. The refund is ordinarily returned through the payment channel or method supported by the payment provider and the original transaction.

Processing time can vary because the payment gateway, bank, card network or UPI provider may take additional time after a refund has been initiated.

4. Failed or duplicate payments

If you believe you were charged more than once, a payment failed after money was debited, or the booking status does not match the payment result, contact support with your booking reference and transaction details. Do not send card numbers, CVV, UPI PINs or OTPs.

5. Refund status

Refund processing may involve review, approval, initiation with the payment provider and final settlement. A refund shown as initiated or processing is not necessarily credited immediately to the guest's bank or payment account.

6. Amount limits

A refund cannot exceed the amount successfully collected for the booking. Where a partial refund has already been completed, any further refund is limited to the remaining eligible paid balance.

7. Contact us about a refund

Email support@chiralaresorts.com with your booking reference, guest name, payment date and a short description of the issue.