Privacy Policy

1. Information we collect

Depending on how you use Chirala Resorts, information may include:

• name, email address and phone number;
• account and profile information;
• booking dates, guest counts, room quantity, selected property and room;
• special requests or notes you choose to provide;
• booking references, booking status and payment status;
• payment-related identifiers and transaction references supplied by the payment provider;
• messages sent to support and property owners where necessary to service a booking.

2. How we use information

We use personal information to operate the booking service, check availability, create and manage reservations, process or reconcile payments, provide customer support, communicate booking updates, manage customer and property-owner accounts, prevent duplicate or fraudulent activity, maintain records and comply with applicable obligations.

3. Information shared with properties

Information reasonably required to fulfil a reservation may be shared with the resort, hotel, villa or other property connected to your booking. This may include guest identity and contact details, stay dates, guest counts, room details and relevant special requests.

4. Payment providers and service providers

Online payments may be handled through third-party payment providers. Chirala Resorts may receive transaction identifiers, status and other information needed to confirm, reconcile or refund a booking. Payment providers process information under their own terms and privacy notices.

We may also use hosting, email, customer communication, security and website-service providers where needed to operate the platform.

5. Payment security

Do not send card PINs, CVV numbers, UPI PINs or one-time passwords to Chirala Resorts or a property owner. Payment credentials entered into a third-party checkout may be handled directly by that payment provider rather than stored in the Chirala Resorts booking records.

6. Retention and security

We retain information for as long as reasonably necessary for booking administration, support, accounting, dispute handling, security and applicable record-keeping requirements. We use reasonable technical and organisational measures appropriate to the service, but no internet-based system can guarantee absolute security.

7. Your requests and choices

You may contact us to ask about personal information associated with your Chirala Resorts account or booking, or to request a correction or other action that is available under applicable law. Some information may need to be retained where required for legitimate booking, financial, security or legal purposes.

8. Children

Bookings must be made by a person legally able to enter into the booking transaction. Information about children should be limited to what is reasonably necessary for occupancy, pricing or stay arrangements and should be provided by a parent, guardian or responsible booking guest where appropriate.

9. Changes to this policy

We may update this policy as the website, booking features, service providers or applicable requirements change. The latest version will be published on this page with an updated date.

10. Contact

For privacy-related questions, email support@chiralaresorts.com.